Returns & Exchange Policy

We are happy to exchange or refund any item that is unworn/unwashed, with all tags attached, & footwear (unworn) in the original box with all packaging.  These items need to be returned back to us within 14 days of the day they were delivered to you. 

If you selected local pickup, you will have 14 days from the date of purchase to exchange your items or return for a refund.

We check all of our merchandise thoroughly for defects and damage prior to shipping. In the unlikely event that you have received an item that is either damaged or defective,  please notify us immediately & send a picture of the damage to louise@wild-iris.co.za within 2 days of receipt to be eligible for a refund. We will either refund you or replace the damaged item (if we have it available). 

We do not manufacture our products and do not offer any warranty. The replacement or repair of any damaged item is up to the manufacturers’ discretion.

PLEASE NOTE: If you receive an item and you feel that it is defective or damaged and you send it back to us and we feel that there is nothing wrong with the item, you will not be issued a refund or have your shipping charges refund.  We will only issue a refund when the item is 100% damaged or defective.